Do you know the ten communication strategies of leaders?

Would your employees say you’re an inspiring leader?

Intended for managers and those who aspire to lead, The Inspirational Manager explains the core principles of communications and provides a slew of examples of how leaders apply these effective principles in their day-to-day lives. Starting with an assessment to help you discover your personal style—analytical, driver, conciliator, or expressive—Isabelle Lord provides not only “what to do” but “how to do it” strategies suitable for each type.

Fifteen exercises help you assess your behavior, and then better understand formal and informal communication channels (email, conference calls, meetings over coffee, etc.) “Questions for my coach” and stories shared by leaders demonstrate the importance of being credible, coherent and clear, while still showing empathy. This business book rests on an actionable, results-oriented, pragmatic approach that never loses sight of the realities leaders must face.



Isabelle Lord is President of Lord Communication managériale. She is an author, trainer, and professional certified coach (PCC) and works with leaders who wish to improve their management communications skills. She has trained more than 35,000 managers and leaders. Her book, The Inspirational Manager, released for the first time in English, is a best seller in its original French version. Previously, Isabelle was Senior Director of Organizational Communications at National Bank. Known for her pragmatic approach, in-depth knowledge of the business world, and ability to provide constructive feedback, she serves clients from several organizations in both the private and public sectors.


History and objective

Upleading Group is a subsidiary of Lord Communication managériale, founded in 2008 by Isabelle Lord, based on her deep conviction that inspiring management communications in our organizations improves performance by optimizing our people’s potential. That responsibility rests squarely on the shoulders of managers. But how can we take responsibility for this when our communication skills are lacking? Since 2008, Lord Communication managériale has trained, presented conferences to, and coached thousands managers from all walks of life and every sector—from manufacturing to health services, as well as financial services, police departments, and municipalities.

All of Lord Communication managériale activities share a unique objective: to give managers the tools they need to communicate in a way that will inspire people to take action and deliver results. The Inspirational Manager had humble beginnings, but over the years has become a trademark of sorts for the firm. Isabelle Lord is a renowned expert and collaborates with recognized management schools, including HEC Montréal and the École d’Entrepreneurship de Beauce.

She writes a blog for the business newspaper Les Affaires about management communication. And her personalized conferences fill up weeks in advance. To find out more about our training programs, please contact us at


What they thought about it

“To be inspiring one must first be inspired – Isabelle Lord evokes just such inspiration in this ‘easy to read and apply’ book featuring practical tools and actionable advice. I have found great benefit both in reading her collected wisdom cover-to-cover and in keeping it as a trusted reference by my side to help me better navigate the sometimes perplexing and often peculiar art that is effective human to human communication.”

Trish Uhl, author, Mastering the CPLP® |
Learning Systems Engineering at Owl’s Ledge

“In The Inspirational Manager, author Isabelle Lord presents an integrated, fascinating, and executable approach for the implementation of proven strategies. With case studies, insights, experience, she reveals the knowledge for understanding our strengths, challenges, and offers solutions for overcoming obstacles in a way that invites positive and progressive growth. Now, you can follow her guidance and revolutionize your life and results.”

Peggy McColl, New York Times Best-Selling Author,

“Isabelle Lord’s practical, easy-to-read guide helps leaders and managers get actionable ideas that they can implement to become better communicators and more inspiring leaders. I love that she doesn’t just give advice, but also includes stories that help concretize it and make it easy to follow. As a leadership development strategist myself, I find her ideas and suggestions to resonate and mirror many of those I share with my clients. Her insights were very helpful on her recent conversation with me on my leadership podcast, The TalentGrow Show, so I definitely feel comfortable suggesting her book for any leader!”

Halelly Azulay, author, Employee Development on a Shoestring |
host, The TalentGrow Show leadership podcast

“I have just finished reading your book this morning and WOW!!! I want to thank you for sharing with us your experience and great actionable tips. I am a young manager, 28 years old, in a large retail business. I have more than 90 employees and 5 supervisors to manage. The market is in constant change and your solid experience helped me a lot. Thanks again.”

Michel Deveau Simard, Sales Manager, Sears Canada